Welcome to Callenza24 website and application.

 

 

These terms and conditions “Agreements” the privacy policy explains how your personal information is collected, used, shared and processed when you access the website.

 

 

1-     Privacy Policy Platforms: 

This privacy policy is applicable to all of Callenza24’s customer-facing platforms including Callenza24’s website, www.callenza24.com, Recipients of gifts, products, goods or other items, including but not limited to one-time orders and subscriptions for gifts from or through our application.

and Callenza24’s mobile applications (“Platforms”). Any reference to “site” or “website” may also refer to platforms interchangeably. 

 

2-     Privacy Policy Changes: 

 

This Privacy Policy may be subject to change from time to time. The current version of this Privacy Policy is posted online by Callenza24.

You should check our Privacy Policy regularly. Your continued use of the Callenza24 website, application and services constitutes your agreement to this Privacy Policy, as amended from time to time.

 

3-     Your rights: 

 

You have rights about your personal data:

1.You have the right to be informed of any personal data which we may hold or process about you.
2. You have the right to request access to the personal data which we may hold or process about you.
3. You have the right to require us to correct any inaccuracies in your data free of charge
4. You have the right to ask us to stop using your personal data for direct marketing purposes.
5. You have the right to ask us to erase your personal data or restrict the processing of your personal data.
6. You have the right to request us to transfer any personal data which we may hold to you or any other service provider of your choice.
7. You have the right to lodge a complaint with the supervisory authority.

 

If you have any concerns about your data, you can contact us via phone on   +9647854401005 (Domestic and Internationally – WhatsApp or line)  or get quick answers to your questions by visiting our customers help center or to contact us by creating a ticket.

 

4-     Data Privacy Notice 

 

I hereby confirm that I have read and understood this Privacy Policy. By submitting data to Callenza24 or its agent(s) or by my using of Callenza24 website, applications, or services, I voluntarily and expressly consent to Callenza24’s collection, use, sharing, processing, and retention of my data in the manner set out in this Privacy Policy. 

I understand that Callenza24 requires my personal data in the manner set out in the Privacy Policy to provide me with the product or service I have applied for/ordered. I hereby give consent for Callenza24 to process, retain and dispose of my data and share it with Callenza24’s subsidiaries, branches, agents, third party service providers, credit and debit agencies, and regulators/other government bodies, both within and outside the Iraq, to the extent permitted by law, for the provision of this product/service to me.

Callenza24, its staff, and all third parties with permitted access to my data, are specifically bound to observe Callenza24’s confidentiality obligations. I understand that I may refuse or withdraw my consent at any time. However, if I do so, Callenza24 will be unable to comply with its legal or regulatory obligations, and may be unable to offer its products and services to me.

 

5-     Security: 

 

We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic, and procedural safeguards in connection with the collection and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer. 

 

6-     Log Information: 

 

Every time you visit any of Callenza24’s Platforms, information is sent from your browser to our server log files, where it will be saved. The information transferred includes the time and date of visit to our site, which pages were viewed, IP address, URL of the site that referred you to Callenza24, how much information has been stored and which browser you have been using.

Once we have all this information, all IP addresses are deleted or anonymized. Anonymization means that your IP address is changed in such a way that it either cannot be linked with the original user or can only be linked through extensive research.

The anonymous information stored in this log file is then used to improve the shopping experience on the Callenza24 Platforms by making our navigation more user-friendly, finding errors quickly and directing our server’s capacity to where it is needed most. For example, this information allows us to work out our busiest times and plan enough server power for those times to keep our site running as quickly as possible.

Customer Declaration of Consent

By and in relation to my continuous use of Callenza24’s site, I hereby give my permission for Callenza24 to analyze and use protocol data to develop and optimize their online shop.

 

7-     Cookies: 

 

It is not necessary to accept cookies to visit our Platforms. However, if you would like to place an order or add an item to your shopping basket, you will need to set your browser to accept cookies so you can use the shopping basket and checkout functions.

What are Cookies?
Cookies and flash cookies are small files that are saved on your data carrier which store specific information about your preferred settings and any other data that our system needs when interacting with your browser. Cookies help us to tailor our Platforms to suit you and to reflect your tastes and your browsing habits. They also allow us to save any information you have entered so you don’t have to enter it all again the next time you visit.

Cookies enable our system to recognize that you’ve visited our Platforms before and to remember which settings (like language preference) and products you preferred. Temporary/permanent cookies have a lifespan, after which they will be automatically deleted. Cookies allow us to collect and analyze data to come up with strategies to improve our Platforms. This makes our Platforms easier for our customers to use and helps us to provide you with personal recommendations of products you may like. Our aim is to offer you a fun, easy shopping experience on our Platforms that is tailored to your tastes.

 1. Cookies during the period of use (session cookies) - These cookies are deleted when you finish using your browser and are used to enable you to use our website and its features, for example: "Wish List" and "Shopping Bag".

2. Analytics Cookies – These cookies enable us to analyze how you use our website and come up with strategies to make your shopping experience better.

3. Customer Preference Cookies (Customer Preference Cookies) - We use these cookies to remind you of your product preferences in order to provide you with a more personalized shopping experience. In order to do this, these cookies may remain on your computer even after you have finished browsing.

4. Customer targeting and advertising cookies (Customer Targeting & Advertising Cookies) - We use these cookies to serve ads that are relevant to you based on your preferences. These cookies also enable us to control the number of times you see an advertisement and measure the effectiveness of our marketing campaigns.

 

8-     Data that we collect from you: 

 

We may collect various information if you seek to place an order for a product to us on any of our Platforms.

We collect, process your data for processing your purchase on our Platforms and any possible later claims, and to provide you with our services. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details, or bank account details.

We also collect your device information including device IDs and any other personally identifiable information used to access Callenza24 to enhance your user experience by making improvements to our Platforms to customize it to your preferences. This information is also used for fraud detection and prevention.

We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our Platforms that you request. Further, we will use the information you provide to administer your account with us; handle returns and size change requests; verify and carry out financial transactions in relation to payments you make online, refunds and fraud detection and prevention; audit the downloading of data from our platforms; improve the layout and/or content of the pages of our platforms and customize them for users; identify visitors on our apps and website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes.

Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt-out at any time.

We may pass your name, phone number, and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

Your phone number and email address may be used for notifications regarding order status and announcements of the latest deals and campaigns.

We may use the information we collect to conduct customer service-related analyses, train our Customer Service agents, and to provide you with the right customer support so that you receive the best customer experience from Callenza24.

Payments that you make through our platforms will be processed by our agent. You must only submit to us or our Agent or the Site information, which is accurate and not misleading, and you must keep it up to date and inform us of changes.

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on any of our Platforms. Here you can view the details of your orders that have been completed, those which are open, and those which are short to be dispatched and administer your address details, bank details, and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for the misuse of passwords unless this misuse is our fault.

 

Legitimate Purpose

We may keep your information even after you have closed your account and are no longer availing our services to detect and prevent fraud, meet our legal/compliance/regulatory requirements, resolve any disputes and enforce our privacy policies and terms and conditions.

Credit Check and Fraud Prevention

We may use fraud prevention agencies (FPA) to help us make decisions as to whether to accept an order for products on our Platforms. A condensed guide as to how we, FPAs will use your information is detailed below. If you would like to see more information about this, or the agencies we use, please contact us.

We will use your data in the following ways:

We will search at FPAs for information on those placing orders for products on our platforms.

We will use the information provided to us by FPAs to help make decisions about all those placing orders for products on our Platforms.

If you give us false or inaccurate information and we identify fraud, details may be passed to FPAs. (and we have the right to not process the orders).

Other uses of your personal information

We may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical analysis. You can choose to opt-out of this at any time. Any answers to surveys or opinion polls we may ask you to complete will not be forwarded on to third parties. Disclosing your email address is only necessary if you would like to take part in competitions. We save the answers to our surveys separately from your email address.